Refund policy

Returns

We accept returns within 14 days of delivery in accordance with European Union consumer protection regulations.

To be eligible for a return, the item must be:

  • Unused and unworn;

  • In its original condition;

  • In its original packaging;

  • Accompanied by proof of purchase.

To request a return, please contact us at workmt2@outlook.com.

Returns sent without prior authorization will not be accepted.

Please note that return shipping costs are the responsibility of the customer.

Once your return request is approved, we will provide instructions regarding the return process and collection arrangements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at workmt2@outlook.com with photos of the issue. We will review the situation and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products;

  • Gift cards;

  • Sale or clearance items;

  • Perishable goods;

  • Personal care products once opened;

  • Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us before making a return request.

Exchanges

We do not offer direct exchanges.

If you wish to obtain a different item, please return the original item (if eligible) and place a new order.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.

To exercise this right, please contact us at workmt2@outlook.com before the end of the 14-day period.

Returned items must be in their original condition, unused, and returned with all original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to the original payment method used for the purchase within 10 business days.

Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at workmt2@outlook.com.